A deposit of 40% is required at the time of booking and the balance before the tour begins. Deposits are paid through swift wire from your bank to ours. Details for transfer are provided when you are ready to confirm your booking.
Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows, as a percentage of the total invoice charges:
Bookings cancelled or amended from time of booking up to 120 days before commencement of the safari incur a 25% cancellation charge.
Cancellation or amendment less than 120 days and up to 60 days prior to commencement of the safari: 35% cancellation charge.
Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the safari 50% refund, 50% cancellation charge.
Cancellation or amendment less than 30 days but up to 15 days prior to commencement of the safari: 25% refund, 75% cancellation charge.
Cancellation or amendment less than 15 days or more than 3 days prior to commencement of the safari: 10% refund and 90% cancellation charge.
Cancellation or amendment 3 days or less before commencement of the safari – nil refund, 100% cancellation charge.
Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment, if within 6-months of paying. If longer than 6-months refunds will be made directly to the traveler’s bank account.
Cars, mini-Vans, Land cruisers and coaches will be provided depending on the route and number of participants. The right is reserved to employ the services of sub-contractors. Depending on Nationality, English, German and French speaking drivers are provided.
Based on two persons sharing a double room/tent. Single occupancy is also available at a supplement but cannot be guaranteed. Triple and family room occupancy is also available in some accommodations.
Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas
where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions
without means of rapid evacuation. Bookings are accepted on the specific condition that El Moran Safaris and its team of independent
overseas Safari Consultants act only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants,
all forms of transportation and other services which may be included in these tours. El Moran Safaris may purchase these services from
suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.
The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a
result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason.
While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, El Moran Safaris and/or its agents and suppliers
shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act,
including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent
contractors, their employees, representatives or any event beyond the control of El Moran Safaris. All baggage is carried at the passenger’s own risk,
and El Moran Safaris reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to
international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part
of the terms and conditions of this package.
It should be noted that the types of vehicles used for safaris on rough roads in East Africa are different from tour vehicles on the highways in developed
countries and normally they do not have air-conditioning other than the standard ventilation fan.
The Safari Land cruisers and Mini Vans used throughout East Africa for overland road safaris on the main highways beyond the parks are of a
standardised design with sliding passenger windows.Open-sided safari viewing vehicles may be used inside the parks and conservancies.
In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until the following day.
Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth. The roads between
the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 50 miles per hour,
so flights between camps are always recommended in preference to long road transfers.
These Booking Conditions are governed by the laws of Kenya and any action arising under them, or in any way connected with the travel arrangements booked, may be brought only in a court in Kenya.
A valid passport is required for all foreigners entering East Africa. Visa requirements vary according to country of origin. Most Nationality however, require visa to Enter Kenya. Visa for Kenya are no longer available on arrival and must applied for online ( see the link in the footer of our website)
Kenyan currency is based on decimal system. The unit of currency is shilling divided into 100 cents. You are advised to check currency exchange rates regularly. Banks and private exchange bureau give better rates than the hotels HOWEVER you are STRONGLY ADVISED to avoid street dealers and transact all currency dealings through official dealers.
Most principal centers in Kenya have banks with Bureau de Change. Banking hours are from 0900hrs to 1500hrs Monday to Friday.
The company and its agents act only as agents for the passenger in all matters relating to Hotels/Lodges accommodation, tours, transport etc. and shall not be liable for injury, delays, loss or damage in any manner. The company’s liability to passengers carried in its own vehicles is governed by the laws of the country. All claims are subject to the jurisdiction of the courts of the country in which the action arise. The company reserves the right to employ sub-contractors for all part of the services.
Travel Insurance: It is essential each member of your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss. This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that El Moran Safaris Safaris cannot be liable in any way whatsoever should you fail to do so. We request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
